By proceeding with your custom order, you acknowledge and agree to the following terms:

1. Measurement Accuracy

All measurements entered in the customization process are considered final and will serve as the sole basis for garment construction. We strongly advise you to use our measurement guide or consult a professional tailor to ensure accuracy. Hibla will not be held liable for sizing issues resulting from incorrect input.

2. Fabric Availability

While we strive to fulfill your weave selection, certain handwoven fabrics may be limited in supply. In the event your chosen weave becomes unavailable, our team will notify you via email to discuss available alternatives of similar color, pattern, or origin.

3. Customization Lead Time

Each customized piece is made-to-order. Please allow 2–4 weeks for production, depending on garment complexity and weave availability. Additional time may be needed during peak seasons or due to weave sourcing from partner communities.

4. Alteration Policy

We allow alterations after delivery under the following conditions:

Simple alterations (e.g., hemming, minor fit adjustments) will be covered by Hibla.

Major alterations or significant style changes will be charged to the client, with prior quotation and approval.

All alterations will be done at Sto. Kristo Kusturera Producers Cooperative, located at #Sto. Kristo Barangay Hall, Pampanga Street, Bago Bantay, Quezon City, 1105 Metro Manila.
Shipping costs (if applicable) for sending and receiving the altered item will be shouldered by the client.

5. Non-Refundable Policy

Due to the personalized nature of this service, all customized orders are final and non-refundable. We do not accept returns or exchanges for custom-fit items unless the item delivered is incorrect or defective.

6. Production Adjustments
Hibla reserves the right to make minor technical adjustments to patterns and fit based on fabric behavior, garment structure, and finish. These modifications ensure the longevity and wearability of your piece.

7. Intellectual Property
All designs and customization tools on this platform are the property of Hibla Philippines. Any reproduction, duplication, or misuse of platform features and designs without prior consent is strictly prohibited.

8. Communication
We will reach out via your provided email for updates, fabric changes, or approval of adjustments. Please ensure your contact information is correct to avoid delays.

9. Sustainability Note
Our weaves are ethically sourced from Filipino weaving communities. As part of our sustainability values, we encourage conscious consumption. Each piece is a collaboration between culture, creativity, and care.